Errors and Omissions
Specifications & product descriptions are for guidance only & cannot be guaranted accurate.
Product photographs are for illustration only and my differ from those shown.
We reserve the right to withdraw any item from sale.
We reserve the right to not supply goods and to cancel your order in the event of a pricing error or omission.
Acceptance of your order and the formation of a contract between us will take place when the goods you have ordered have been despatched to you.
Payment
We accept all major credit and debit cards, including:
We do not accept American Express
Your card will not be debited until your order is ready for despatch.
For all Collect@Store orders a pre-authorisation only is made on your card. Payment is not taken until you collect your order and complete the order transaction in store.
Delivery Times and Charges
Selected items qualify for our £2-£6 Royal Mail 1st Class Post delivery, which takes 2-3 working days.
Delivery £10 & over up to 5 days
Free delivery to store is offered on all Collect@Store orders.
Please also note that our quoted mail order P&P charges are for UK mainland delivery only. Please phone or email for price & despatch availability to other areas in the UK.
Our Refunds Policy
You can return an item within 28-days if for any reason you are unhappy with your purchase, It must be in its original condition , unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item--less postage. We can only accept the return of opened items if they are faulty (In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you)
Please note that we reserve the right to send back items to you that have been returned to us after 30 days unless they are faulty.
You have the right to return a faulty item within 28 days. Please keep the invoice you received with your item as this may be needed should there be a fault. In the unlikely event that you have a faulty item, you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you. In case the item has become defective after 28 days please contact us .
We will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
Recycling of electrical & electronic goods (WEEE)
The Waste Electrical and Electronic Equipment (WEEE) Directive is now law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the .
Much of the ’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
Many electrical items that we throw away can be repaired or recycled.Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
L. Bonsers Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a new Camera from us we would accept their old Camera and prevent it going into a landfill site by disposing of it safely.
Customers must return their WEEE item to us within 28 days of purchasing their new item.
If you wish to return your WEEE item, please contact us
0191 2322613 / websales@bonsers.co.uk
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol .
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
.Complaints
We value our customers' satisfaction very highly. If you have any complaints regarding your order please email us or call 0191 2322613 |
